05Educational institutionsMBA in progress · February 2027 expected
06Professional chaptersFrom recruitment to digital transformation
Experience calculations as of 18 Oct 2026 · India time.
01 / THE BEGINNING · 9 Jul 1990
Every journey has a beginning. Mine began in Gahuli.
Born on 9 July 1990 in Gahuli, Maharashtra, my journey has taken me from village classrooms to Mumbai’s educational institutions and onward into digital transformation and corporate leadership.
Junior college & Bachelor’s degree in Business/Commerce
I attended Sathaye College in Vile Parle, Mumbai, completing my junior college and graduation chapter with a Bachelor’s degree in Business/Commerce. My college years spanned 2006–2011.
Dr. D. Y. Patil Vidyapeeths Centre for Online Learning
MBA in AI & ML (Artificial Intelligence & Machine Learning)
I started my MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune in January 2025. The program is in progress, with expected completion in February 2027.
Managed off-campus and on-campus recruitment as an HR Coordinator, including end-to-end recruitment pipelines, candidate assessments, and large-scale recruitment logistics.
Skills developed
Recruitment coordination, candidate assessment, and logistics management.
CHAPTER 02
Kotak Life Insurance
Deputy Manager
25 Mar 2013 — 14 Mar 2017
3y 11m 17d
Learning, growing & taking responsibility
Responsibilities, projects & skills
Responsibilities
Managed end-to-end insurance payouts and supported AML and IRDA compliance.
Skills developed
Operational process improvement, auditing, and insurance operations.
CHAPTER 03
Ageas Federal Life Insurance Co. Ltd
Junior Manager
20 Mar 2017 — 14 Aug 2021
4y 4m 25d
Expanding my professional experience
Responsibilities, projects & skills
Responsibilities
Led the development and enhancement of digital services across the customer portal, mobile application, chatbots, and WhatsApp.
Skills developed
Digital servicing, customer experience, and digital channel enhancement.
CHAPTER 04
PNB MetLife Life Insurance
Assistant Manager — Digitization
16 Aug 2021 — 13 May 2022
0y 8m 27d
Entering the digital transformation era
Responsibilities, projects & skills
Responsibilities
Drove adoption, effectiveness, and usage of mobile applications and bots.
Projects
Planned customer journey maps, wireframes, and UI/UX improvements for the mobile application using market insights and customer behavior.
Skills developed
Digitization, UI/UX, customer journey mapping, and channel adoption.
CHAPTER 05
SBI General Insurance
Senior Manager
17 May 2022 — 19 Sept 2024
2y 4m 2d
Growing into senior leadership
Responsibilities, projects & skills
Responsibilities
Managed digital assets and portal technology solutions, product roll-outs, and operational process audits.
Projects
Led technology-enabled transformation initiatives using AI, speech analytics, and robotics to improve process efficiency, cost optimization, and customer satisfaction.
Skills developed
Digital assets, portal solutions, technology transformation, and process improvement.
CHAPTER 06CURRENT CHAPTER
Aditya Birla Health Insurance
Senior Chief Manager
24 Sept 2024 — Present
2y 0m 24d
Leading the next chapter
Responsibilities, projects & skills
Responsibilities
Lead end-to-end software development projects, enhancements, production support, and customer requirement analysis. Manage multiple projects concurrently with a focus on digital servicing and customer experience.
Team leadership
Align project objectives with business strategies, collaborate with senior management, and optimize resources through careful planning and execution.
Skills developed
Project and product management, digital servicing, customer experience, and resource optimization.
All dates and role details follow the published journey project. Current role joined on 24 September 2024. Office locations have not been supplied.
04 / THE GEOGRAPHY OF A LIFE
Places that shaped my journey.
Gahuli · Mumbai · Pune. The places behind the chapters.
PLACE 01
Gahuli, Pusad
Maharashtra, India
Village/locality reference · exact birthplace is not published
Village/locality reference only, not a private birthplace address.
The Pune location represents the Centre for Online Learning, not a claim about where online study took place. Gahuli is a village reference, not a private address.
Junior college & Bachelor’s degree in Business/Commerce
Explore this chapter
I attended Sathaye College in Vile Parle, Mumbai, completing my junior college and graduation chapter with a Bachelor’s degree in Business/Commerce. My college years spanned 2006–2011.
Dr. D. Y. Patil Vidyapeeths Centre for Online Learning
MBA in AI & ML (Artificial Intelligence & Machine Learning)
Explore this chapter
I started my MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune in January 2025. The program is in progress, with expected completion in February 2027.
School years remain unspecified. Education follows the supplied sequence; the MBA overlaps the current professional chapter. Career dates are shown in full in the professional section.
06 / THE PERSON BEHIND THE JOURNEY
Rooted in where I began. Inspired by what’s next.
My story began in Gahuli, Maharashtra, and continued through the classrooms of Mumbai into the professional world. Since beginning my corporate career in 2011, I have gained experience across organizations in the internet services and insurance sectors, with roles spanning HR coordination, management, digitization, and senior leadership. Today, as Senior Chief Manager at Aditya Birla Health Insurance, I continue my journey of professional growth while pursuing my online MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune. I started in January 2025, with expected completion in February 2027.
Technology, with a purpose.
I am an IT professional focused on digital transformation, project and product management, and customer experience in insurance. I lead software development initiatives from customer requirements through enhancements and production support, aligning technology delivery with business goals.
Project & product management
End-to-end software delivery, customer requirement analysis, enhancements, production support, and managing multiple projects.
Business & technology alignment
Aligning project objectives with organizational strategy and collaborating with senior management.
Digital customer experience
Customer portals, mobile applications, chatbots, WhatsApp servicing, journey mapping, and UI/UX improvements.
Process improvement & innovation
Claims management, digital servicing, process audits, resource optimization, and technology-enabled transformation using AI, speech analytics, and robotics.
Languages
Full professional proficiency
English
Hindi
Marathi
Continuing to learn
Project Management Skills for Leaders
Business Analysis Foundations
07 / MOMENTS ALONG THE WAY
Some moments stay with us.
Childhood, classrooms, and everything after.
Portrait & memories
No portrait or public gallery photographs have been added to the source project yet.
Milestones & recognition
No awards or achievement entries have been published yet. Certifications are listed above.
Résumé
A résumé file has not been added to the published project.
THE NEXT CHAPTER STARTS WITH A CONVERSATION
Every connection. A new possibility.
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