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CREATOR’S JOURNEY / NITEEN RATHOD

From Gahuli
to Leadership.

A small village. An expanding horizon. A story of learning, growing, and moving forward.

Senior Chief Manager · Aditya Birla Health Insurance

Mumbai, Maharashtra, India

A life in chapters. A journey with purpose.

15y 5m 2dSince the first professional stepElapsed calendar time, including gaps
5,583 daysConfirmed employmentEmployment intervals only; gaps excluded
05Educational institutionsMBA in progress · February 2027 expected
06Professional chaptersFrom recruitment to digital transformation

Experience calculations as of 18 Oct 2026 · India time.

01 / THE BEGINNING · 9 Jul 1990

Every journey has a beginning.
Mine began in Gahuli.

Born on 9 July 1990 in Gahuli, Maharashtra, my journey has taken me from village classrooms to Mumbai’s educational institutions and onward into digital transformation and corporate leadership.

“Every chapter ahead began with this one.”
Gahuli, Pusad, Maharashtra, IndiaExplore the birthplace locality ↗

02 / A WORLD OF LEARNING

From village classrooms
to new horizons.

5 INSTITUTIONS · STILL LEARNING

CHAPTER 01 · PRIMARY SCHOOL

The foundation of my dreams

Standards 1–4

B. Naik VJNT High Ashram School, Gahuli
Gahuli, Maharashtra

The first chapter of my education began in Gahuli. Village classrooms formed the starting point of a much larger journey.

School dates not supplied in the original project.Explore this location ↗
Read all five education chapters

Primary school

B. Naik VJNT High Ashram School, Gahuli

Standards 1–4

The first chapter of my education began in Gahuli. Village classrooms formed the starting point of a much larger journey.

School dates not supplied.

Explore the location ↗

Upper primary

Chakala Municipal School, Andheri East, Mumbai

Standards 5–7

My educational journey continued in Chakala, Mumbai—a new setting and the next stage of my school years.

School dates not supplied.

Explore the location ↗

Secondary school

Shri Chhatrapati Shivaji Vidyalaya

Standards 8–10

My secondary education took me to Vile Parle, continuing the journey through Mumbai’s classrooms.

School dates not supplied.

Explore the location ↗

Junior college & graduation

Sathaye College

Junior college & Bachelor’s degree in Business/Commerce

I attended Sathaye College in Vile Parle, Mumbai, completing my junior college and graduation chapter with a Bachelor’s degree in Business/Commerce. My college years spanned 2006–2011.

2006–2011

Explore the location ↗

Postgraduate education

Dr. D. Y. Patil Vidyapeeths Centre for Online Learning

MBA in AI & ML (Artificial Intelligence & Machine Learning)

I started my MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune in January 2025. The program is in progress, with expected completion in February 2027.

January 2025 – February 2027 (expected)

Explore the location ↗

03 / THE PROFESSIONAL JOURNEY · 2011 — PRESENT

Learning.
Transforming. Leading.

CHAPTER 01

Directi Internet Solution Pvt Ltd

HR Coordinator

16 May 2011 — 19 Feb 2013

1y 9m 3d
The first step into the professional world
Responsibilities, projects & skills
Responsibilities
Managed off-campus and on-campus recruitment as an HR Coordinator, including end-to-end recruitment pipelines, candidate assessments, and large-scale recruitment logistics.
Skills developed
Recruitment coordination, candidate assessment, and logistics management.
CHAPTER 02

Kotak Life Insurance

Deputy Manager

25 Mar 2013 — 14 Mar 2017

3y 11m 17d
Learning, growing & taking responsibility
Responsibilities, projects & skills
Responsibilities
Managed end-to-end insurance payouts and supported AML and IRDA compliance.
Skills developed
Operational process improvement, auditing, and insurance operations.
CHAPTER 03

Ageas Federal Life Insurance Co. Ltd

Junior Manager

20 Mar 2017 — 14 Aug 2021

4y 4m 25d
Expanding my professional experience
Responsibilities, projects & skills
Responsibilities
Led the development and enhancement of digital services across the customer portal, mobile application, chatbots, and WhatsApp.
Skills developed
Digital servicing, customer experience, and digital channel enhancement.
CHAPTER 04

PNB MetLife Life Insurance

Assistant Manager — Digitization

16 Aug 2021 — 13 May 2022

0y 8m 27d
Entering the digital transformation era
Responsibilities, projects & skills
Responsibilities
Drove adoption, effectiveness, and usage of mobile applications and bots.
Projects
Planned customer journey maps, wireframes, and UI/UX improvements for the mobile application using market insights and customer behavior.
Skills developed
Digitization, UI/UX, customer journey mapping, and channel adoption.
CHAPTER 05

SBI General Insurance

Senior Manager

17 May 2022 — 19 Sept 2024

2y 4m 2d
Growing into senior leadership
Responsibilities, projects & skills
Responsibilities
Managed digital assets and portal technology solutions, product roll-outs, and operational process audits.
Projects
Led technology-enabled transformation initiatives using AI, speech analytics, and robotics to improve process efficiency, cost optimization, and customer satisfaction.
Skills developed
Digital assets, portal solutions, technology transformation, and process improvement.
CHAPTER 06CURRENT CHAPTER

Aditya Birla Health Insurance

Senior Chief Manager

24 Sept 2024 — Present

2y 0m 24d
Leading the next chapter
Responsibilities, projects & skills
Responsibilities
Lead end-to-end software development projects, enhancements, production support, and customer requirement analysis. Manage multiple projects concurrently with a focus on digital servicing and customer experience.
Team leadership
Align project objectives with business strategies, collaborate with senior management, and optimize resources through careful planning and execution.
Skills developed
Project and product management, digital servicing, customer experience, and resource optimization.

All dates and role details follow the published journey project. Current role joined on 24 September 2024. Office locations have not been supplied.

04 / THE GEOGRAPHY OF A LIFE

Places that shaped
my journey.

Gahuli · Mumbai · Pune. The places behind the chapters.

PLACE 02

B. Naik VJNT High Ashram School, Gahuli

Gahuli, Maharashtra

Owner-confirmed institution location

School name and specific coordinate pin supplied by the owner. The shared link is a coordinate pin, not a named Google Place listing.

Explore the locationLocation reference ↗
PLACE 06

Dr. D. Y. Patil Vidyapeeths Centre for Online Learning

Pune, Maharashtra • institution reference

Owner-confirmed institution location

Institution location confirmed by the owner. This is the Centre for Online Learning, not a claim about where online study occurred.

Explore the locationLocation reference ↗

The Pune location represents the Centre for Online Learning, not a claim about where online study took place. Gahuli is a village reference, not a private address.

05 / THE COMPLETE STORY

A life in chapters.
Follow the thread.

  1. 1990

    EARLY LIFE

    The beginning of everything

    9 July 1990 · Gahuli, Pusad

    Explore this chapter

    My story began in Gahuli, Maharashtra.

    Go to the full chapter ↗
  2. School years · dates not supplied

    EDUCATION

    B. Naik VJNT High Ashram School, Gahuli

    Standards 1–4

    Explore this chapter

    The first chapter of my education began in Gahuli. Village classrooms formed the starting point of a much larger journey.

    Go to the full chapter ↗
  3. School years · dates not supplied

    EDUCATION

    Chakala Municipal School, Andheri East, Mumbai

    Standards 5–7

    Explore this chapter

    My educational journey continued in Chakala, Mumbai—a new setting and the next stage of my school years.

    Go to the full chapter ↗
  4. School years · dates not supplied

    EDUCATION

    Shri Chhatrapati Shivaji Vidyalaya

    Standards 8–10

    Explore this chapter

    My secondary education took me to Vile Parle, continuing the journey through Mumbai’s classrooms.

    Go to the full chapter ↗
  5. 2006–2011

    EDUCATION

    Sathaye College

    Junior college & Bachelor’s degree in Business/Commerce

    Explore this chapter

    I attended Sathaye College in Vile Parle, Mumbai, completing my junior college and graduation chapter with a Bachelor’s degree in Business/Commerce. My college years spanned 2006–2011.

    Go to the full chapter ↗
  6. January 2025 – February 2027 (expected)

    EDUCATION

    Dr. D. Y. Patil Vidyapeeths Centre for Online Learning

    MBA in AI & ML (Artificial Intelligence & Machine Learning)

    Explore this chapter

    I started my MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune in January 2025. The program is in progress, with expected completion in February 2027.

    Go to the full chapter ↗
  7. 2011

    PROFESSIONAL JOURNEY

    Directi Internet Solution Pvt Ltd

    HR Coordinator

    Explore this chapter

    The first step into the professional world

    Go to the full chapter ↗
  8. 2013

    PROFESSIONAL JOURNEY

    Kotak Life Insurance

    Deputy Manager

    Explore this chapter

    Learning, growing & taking responsibility

    Go to the full chapter ↗
  9. 2017

    PROFESSIONAL JOURNEY

    Ageas Federal Life Insurance Co. Ltd

    Junior Manager

    Explore this chapter

    Expanding my professional experience

    Go to the full chapter ↗
  10. 2021

    PROFESSIONAL JOURNEY

    PNB MetLife Life Insurance

    Assistant Manager — Digitization

    Explore this chapter

    Entering the digital transformation era

    Go to the full chapter ↗
  11. 2022

    PROFESSIONAL JOURNEY

    SBI General Insurance

    Senior Manager

    Explore this chapter

    Growing into senior leadership

    Go to the full chapter ↗
  12. 2024

    PROFESSIONAL JOURNEY

    Aditya Birla Health Insurance

    Senior Chief Manager

    Explore this chapter

    Leading the next chapter

    Go to the full chapter ↗

School years remain unspecified. Education follows the supplied sequence; the MBA overlaps the current professional chapter. Career dates are shown in full in the professional section.

06 / THE PERSON BEHIND THE JOURNEY

Rooted in where I began.
Inspired by what’s next.

My story began in Gahuli, Maharashtra, and continued through the classrooms of Mumbai into the professional world. Since beginning my corporate career in 2011, I have gained experience across organizations in the internet services and insurance sectors, with roles spanning HR coordination, management, digitization, and senior leadership. Today, as Senior Chief Manager at Aditya Birla Health Insurance, I continue my journey of professional growth while pursuing my online MBA in Artificial Intelligence & Machine Learning at Dr. D. Y. Patil Vidyapeeths Centre for Online Learning, Pune. I started in January 2025, with expected completion in February 2027.

Technology, with a purpose.

I am an IT professional focused on digital transformation, project and product management, and customer experience in insurance. I lead software development initiatives from customer requirements through enhancements and production support, aligning technology delivery with business goals.

Project & product management

End-to-end software delivery, customer requirement analysis, enhancements, production support, and managing multiple projects.

Business & technology alignment

Aligning project objectives with organizational strategy and collaborating with senior management.

Digital customer experience

Customer portals, mobile applications, chatbots, WhatsApp servicing, journey mapping, and UI/UX improvements.

Process improvement & innovation

Claims management, digital servicing, process audits, resource optimization, and technology-enabled transformation using AI, speech analytics, and robotics.

Languages

Full professional proficiency

  • English
  • Hindi
  • Marathi

Continuing to learn

  • Project Management Skills for Leaders
  • Business Analysis Foundations

07 / MOMENTS ALONG THE WAY

Some moments
stay with us.

Childhood, classrooms, and everything after.

Portrait & memories

No portrait or public gallery photographs have been added to the source project yet.

Milestones & recognition

No awards or achievement entries have been published yet. Certifications are listed above.

Résumé

A résumé file has not been added to the published project.

THE NEXT CHAPTER STARTS WITH A CONVERSATION

Every connection.
A new possibility.

Follow the journey and connect with Niteen on Instagram or LinkedIn.